Non existing service

I placed an order on Saturday the 6th of July and got a notification that a payment link would be send to me. Haven't received anything up until now and they ignore customers on their WhatsApp number. Lost out on so much bargains. These people are not serious about business. Really disappointing and pathetic service. They would attract lots of customers if their system runs like clockwork and if they give some good service. Many people prefer online shopping for various reasons nowadays, and they should pay attention to that. Come on people, it's not rocket science, get your affairs in order!