No trace of missing payment made into Checkers money market

On Saturday the 23/01/2020 I made went to the checker amajuba mall in Newcastle I asked the teller if they accepted Discovery bank deposits they agreed that they did and proceeded to take the deposit of R 1200 The money 2 hours later did not reflect in my account I then called discovery bank who said that they are not affiliated with checkers for payment deposits and I am to get a refund from checkers

Its been 5 days later and though the admin manager has said they are looking into it I find it unacceptable that a cash deposit can take this long to trace and refund as they have the payment slip details This cash was to be utilized for my medical expenses and has put me in a situation due to negligence on the part of the tellers

A complaint was laid on the checkers website as well and the response was that someone will contact me within 24hrs - this was on monday and to date no one form the head office has contacted me .

absolutely appalled !