No response from customer service

On Wednesday 28 January 2026 I tried to withdraw a voucher from my Money market account. Upon requesting my pin,the app showed that i had to reset my pin. I visted several shoprite stores and my details were submitted to have my cellphone number updated in order to reset my pin. To date this query has not been resolved. I was advised that it will 4 working days. No i was told again it will take an addional 7 working There is no response when calling customer service. Please assist in resolving this matter.