No one to take accountabilty for bad servic

on the 24 February 2015 I went to buy a Neotel airtime at Shoprite, I arrived there at 08:00 AM and the note at the door says they open at 08:00 but when we tried to get a reason why the store was not open no one was willing to explain to me and other customers that were with me, instead some staff members told us that Pick'n Pay is opened if we have a problem,<br> When they finally opened the store at 08:45 AM no one took time to apologise and when I asked the manager(Erica Qina) she told me that she doesn't have time to apologise and explain herself to each and every customer. Which I find it disturbing because customers pay her salary.<br> I tried to raise the complaint to the customer service desk but no one comes back to me.<br> I personally feel that Shoprite is taking advantage of the people in poor communities, knowing most of them are illiterate and yet they are the ones that are making their business to stand.<br> I am trying all these avenues before I can take such a matter to other community forums so that we can all put a stop to bad service,we work hard for our money and so we deserve to be treated with respect.