1 reviews | Active since Apr 2015
No help from Money market Counter. Thokoza Usave
My baby's father sent me a reference on whatsapp to collect R500 for my baby @Shoprite. Since it was during the week, I did not have time to go but to wait till weekend. To my surprise when i got there, it was mistakenly deleted from my phone. I then called him to ask if he still have reference number but, unfortunately he did not have a msge as well as the slip. He then went back to where he made deposit - Thokoza Usave unit F Gauteng he was told to go to Police station for an affidavit & certified copy of his ID. When he got back he was sent back to go & remember a date he made deposit. He only knows that it was bet the 16 & 18 March 2015 but he can not get help from the money market counter because they need exact date. He has been there since & no one seems to care. I really am in need of that money & would appreciate your help for him to get the reprint. We really don't understand where else can we get help if people who are behind counters do not care.<br> <br> Regards,<br> <br> Merriam Rikhotso
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your unfortunate experience and that the Money Transfer information was misplaced. In the interest of good customer service, the details of your partner's experience will be brought to the attention of the relevant department for investigation.
As a money transfer is a financial transaction, regulations require that specific information be provided in order for the reference number to be resubmitted to the sender. It is, however, important to note that the safeguarding of the money transfer information remains the responsibility of the sender and must never be shared with anyone other than the intended recipient. We will, however, follow up in order to assist in resolving this matter soonest.
KInd regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your unfortunate experience and that the Money Transfer information was misplaced. In the interest of good customer service, the details of your partner's experience will be brought to the attention of the relevant department for investigation.
As a money transfer is a financial transaction, regulations require that specific information be provided in order for the reference number to be resubmitted to the sender. It is, however, important to note that the safeguarding of the money transfer information remains the responsibility of the sender and must never be shared with anyone other than the intended recipient. We will, however, follow up in order to assist in resolving this matter soonest.
KInd regards
Devon Currie
Customer Relations