No happy 2019 for Shoprite

We went to Shoprite Sophiatown on 1 January at 16:00. After we done our shoping, we went to a "cash only" till to check out. The "cashier" at the till sat with her back to us. We had to greet her 4 times before she turned around and said: "No, no, no" As it turns out, she was a packer, sitting there waiting for home time. We wasted time in the queue, waiting for a packer! We then moved to the next queue, where we weren't even greeted. I asked for the manager to report the bad service, and was signaled in a genereal direction of "there". This is bad service at it's best. I know it's horrible to work on weekends and public holidays - I do it myself -always friendly and professional!