No electricity no refund

Went to buy electricity, was told the first time of a system error and the system couldn't pick up my meter number. After the third attempt I was told there was an arrears that the system / municipality claimed back from the money I paid and that I wouldn't be getting a refund. (Arrears on a prepaid meter really?)<br> <br> I was then told to go talk to the manager who gave me a terrible attitude and told me there's nothing she can do as she doesn't work for the municipality, even though the cash was taken by the cashier IN THE STORE.<br> <br> After a fair amount of back-and-forth shouting she grabbed a plastic and told me to take down the phone number for customer services.<br> <br> Small amount luckily, will definitely not return as there is obviously theft going on there.