TM
Thandi M
1 reviews | Active since Apr 2015
02 Apr 2015, 15:58
No Assistance
My mother went to Shoprite Liquor Store at Jabulani Mall. She brought 12 Amstel Lagers and paid for them. As she was leaving the shope whilst inside.The bottles were inside the plastic bags. So as she was going out the security guard requested her slip and during the exchange plastic fell breaking 8 of the 12 bottles. When that happened the shop refused to replace the broken bottles. Shoprite Liquor is refusing to take responsibility and if the security hadn't requested the slip than nothing wouldn't have happened. I am disappointed with Shoprite Liquor Jabulani Mall's attitude. This happened today(02/04/2015)
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Shoprite's replyOfficial
02 Apr 2015, 16:35Hello thandimbonxa,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Jabulani. As a customer driven business, Shoprite understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for taking the time and effort to bring this matter to our attention.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Jabulani. As a customer driven business, Shoprite understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for taking the time and effort to bring this matter to our attention.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply02 Apr 2015, 16:35
Official
Hello thandimbonxa,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Jabulani. As a customer driven business, Shoprite understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for taking the time and effort to bring this matter to our attention.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Jabulani. As a customer driven business, Shoprite understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for taking the time and effort to bring this matter to our attention.
Kind regards
Devon Currie
Customer Relations