New Policy for Shoprite-Goldspot-Vosloorus)

Your Customer Commitment: states the below, however this is not the case:

Our customers’ shopping experience is what our business is all about and we aspire to:

treat every customer with respect, no matter the amount of the sale, treat the customer as an individual, not as a sale, satisfy any reasonable expectation a customer might have, take time to understand the customer’s needs, take responsibility to ensure every problem is dealt with to a satisfactory conclusion, only make promises we intend to keep, call back or follow up if we promised to do so.

Shoprite Goldspot in Vosloorus failed to live your company's values. the Manager Tim Shongwe refused to exchange an item bought at Shoprite Goldenwalk, he mentioned the New Policy that customers must go and exchange the item were they bought it.