My money is not good for Shoprite it seems

Hi.. you’ll have been running this Win R50,000.00 cash until end of this month..I received the slip for the competition twice.. I have been there 3 times after that and they don’t give me.. I emailed your customer care.. read thread..Renate Coetzee at your customer care told me two weeks back she will check on it.. ever since I have heard nothing from her.. what’s it with this competition.. just false or my money is not good enough to enter these competitions (?)- this is Shoprite Southdale