Multichoice payment

My father went to Shoprite Jane Furse to pay for Multichoice account and he was assisted by Maggie Ratau. To my surprise 1st time ever the account was paid to wrong Multichoice Account even though he had previously receipts with him. Didnt she follow the right procedure for payments. They usually asked if the account belongs to the correct person. But she just paid to Botshabelo Phala account number. It might be a relative of some sorts. She used account number *** instead of ***. Can they be careful next time because they are costing us time and money to do runaround fixing their mistakes. It must also be sorted as soon as possible.