Mr Brent

I was in the store on Thursday to buy just one item but stood in a queue for more than 30mins. I seen a customer being served at tha kiost so left the queue I was in only to be told by the casher that I can't pay at the kiost I have to pay at one of the main pay points, after just seeing her serve a customer before me (who didn't buy cigarettes). When I asked why I can't pay for my item (a 2ltr coke) i was told they don't allow for customers to pay for items at the kiost only cigarettes but yet the casher just assisted a customer that didn't purchase cigarettes. The cahser ignored me and proceeded to walk away after I repeated asked for her to assist me. The cashers are slow they take their own time at the till points and don't care. The till point I used a group of 4 employees of the store were having their own private conversation. There is no sense of providing convenient professional customer service. When asked to speak to the store manager none of the staff knew were the person was. Very poor customer experience, service I would suggest also to train your staff in how to talk to customers POOR SERVICE SHOPRITE ELDORADOPARK.