Mouldy Biltong from Checkers Sandown Cape Town caused illness

I’m extremely disappointed with the service received from Checkers. My husband bought packaged biltong from your store, and shortly after eating it, we both started experiencing irritable bowel symptoms ,only to find that the biltong had visible mould on it.

I live with Lupus, which means my immune system is highly sensitive and can easily be aggravated. When I returned the product to the store, I made it clear that it had made us sick. The first response from the staff was simply to offer a refund, with no genuine concern for our wellbeing.

The butchery manager did try to assist by offering some freshly cut biltong instead and attempted to reach her regional manager, who eventually responded to her — but not once did he call to check on how I, the affected customer, was doing.

This level of negligence and lack of care from the Shoprite Group is unacceptable. Food safety should be a top priority, and customers who fall ill because of your products deserve to be treated with urgency, empathy, and accountability.

I have since had to take over-the-counter medication to manage the effects. I expect a formal response and assurance that proper quality control and health safety measures will be enforced to prevent this from happening to anyone else.