KT
Kgomotso T
1 reviews | Active since Sept 2014
15 Mar 2015, 11:36
More than worse
A friend ordered a cake on my behalf on Friday! Today I went to Shoprite to collect it! On the bakery side I greeted a lady who works in order to ask for assistance, the lady just ignored me and continued with what she was doing. I stood there like a fool for about 10min then I asked some else who told me that the same lady who was ignoring me is the one who is supposed to assist me, it is still early to experience such attitude especially from an elderly lady aow hleng then what am I supposed to do go and greet her 5times before she assist me! By 2oclock how many people would have experienced all this?
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Replies (1)
Shoprite's replyOfficial
16 Mar 2015, 15:27Hello KETLADI,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Garankuwa.
As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Garankuwa.
As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply16 Mar 2015, 15:27
Official
Hello KETLADI,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Garankuwa.
As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Garankuwa.
As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations