Money Transfer Missing : Unknown Receiver

Good Day,

I had money send to me via Shoprite Money Transfer. On 08 January 2022, at 14h23.

Few minutes later, I went moruleng Mall shoprite to recieve my the money. When I got there, I provided the cashier the M-Number, and my ID card.

Before I can even be requested to provide a pin, they cashier told me that the money was atleady collected.

I took a screen of the message which was displayed on system.

I then called the sender to come to the shop.

Few minutes later, the sender met with me.

The sender did not share any information with anyone besides me.

We are both confused, and need assistance.

It hasn't even been 3 hours already, but R1000 which was send to me has already gone missing.

The sender is frustrated because he things I might have collected the money. Which is not what I did.

Please assist.

Norman : *** (Sender) Jerry : *** (Receiver)