money transfer bad services accompanied by bad attitude

On the 10th of December 2017, I went to get money thru the transfer that shoprite offers and waited 40 minutes in a queue. I caught the queue 0915am. I could not get the money so I went back monday morning the 11th of Deceember 2017 and waited 50 minutes in the queue because there was one person working who took time out to talk to a young man and giving hugs while people are waiting in a line. By the time I got to the counter there was a shoprite employee of who she was chatting to and acted as if I was not standing in front of the cover. When she heard complaints from other customers in the queue that's when she decided to help me. I gave her my ID and a little piece of paper of which I wrote the M number of which I got from the person that send me the money. It was my first time I don't know how these things work. She only took my ID and completely disregard the number on the piece of paper. She didn't ask if I was in a possession of the number just scanned my ID and asked how much I was coming to get and the name and surname,of the person who sent the money I only knew the name. She then told me to move over so she can carry on with her job. She then left and let someone take over after she made a comment on how I was serious and the person that took over rep**** I QUOTE ' I CAN BE SERIOUS TOO IF PEOPLE THINK THEY ARE IMPORTANT.' 1. It's unprofessional for tellers to talk about someone as if they are not there. 2. It's digesting for someone who should be at work to stop working and give hugs to people 3. It's unacceptable for customers to wait 40 minutes in a queue to get service just because the shop is based where the area is dominated by black people and good customer service it disregarded. 4. Your staff should be able to identify tje difference between working hours and social hours. 5. If your staff feel they are superior and don't have to do their job accordingly then they should not be in a department when they have to render face to face services. 6. If this is how you train your staff then the whole shoprite service is very disgusting and shoprite should not render the money transfer services ,if their staff does not feel like doing their work or are not trained well to do their jobs. I'M TOTAL DISGUSTED BY SHOP RITE SERVICE IT WAS THE FIRST AND LAST TIME I USE THE MONEY TRANSFER. I WOULD NEVER RECOMMEND ANYONE TO USE THE SERVICE AND WILL TAKE THIS TO SOCIAL MEDIA. *HAVE YOUR STAFF WEAR VISIBLE NAME BADGE IF ANYTHING AT ALL.