mK
maria K
1 reviews | Active since Mar 2015
23 Mar 2015, 17:30
money tranfer ******
On the 17/03/2015 i deposited money through shoprite money market.When the person went to collect the money she was told the money was withdrawn,to my surprise neither one of us collected the money.This is not for the first time such incident happen last year i experienced the same thing.All i need is my money i can not run around and open the case at police station,surely the system can show who has collected the money.<br>
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Shoprite's replyOfficial
24 Mar 2015, 10:49Hello mariaolesego,
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your bad experience. In the interest of good customer service, one of our representatives will be in contact with you to gather further information about the transaction in order to investigate this matter.
Information will be provided to the sender of the money transfer which may be used to open a case with the SAPS.
The person whom deposited the money would need to report the matter to the SAPS. The investigating officer must then send a subpoena 205 to Roelien Botha at Capitec Bank to request the details (mobile contact number and ID number) of the person whom withdrew the money. The fax number for Roelien is ***.
In conclusion I would like to thank you for taking the time and effort to contact us and the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your bad experience. In the interest of good customer service, one of our representatives will be in contact with you to gather further information about the transaction in order to investigate this matter.
Information will be provided to the sender of the money transfer which may be used to open a case with the SAPS.
The person whom deposited the money would need to report the matter to the SAPS. The investigating officer must then send a subpoena 205 to Roelien Botha at Capitec Bank to request the details (mobile contact number and ID number) of the person whom withdrew the money. The fax number for Roelien is ***.
In conclusion I would like to thank you for taking the time and effort to contact us and the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply24 Mar 2015, 10:49
Official
Hello mariaolesego,
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your bad experience. In the interest of good customer service, one of our representatives will be in contact with you to gather further information about the transaction in order to investigate this matter.
Information will be provided to the sender of the money transfer which may be used to open a case with the SAPS.
The person whom deposited the money would need to report the matter to the SAPS. The investigating officer must then send a subpoena 205 to Roelien Botha at Capitec Bank to request the details (mobile contact number and ID number) of the person whom withdrew the money. The fax number for Roelien is ***.
In conclusion I would like to thank you for taking the time and effort to contact us and the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your bad experience. In the interest of good customer service, one of our representatives will be in contact with you to gather further information about the transaction in order to investigate this matter.
Information will be provided to the sender of the money transfer which may be used to open a case with the SAPS.
The person whom deposited the money would need to report the matter to the SAPS. The investigating officer must then send a subpoena 205 to Roelien Botha at Capitec Bank to request the details (mobile contact number and ID number) of the person whom withdrew the money. The fax number for Roelien is ***.
In conclusion I would like to thank you for taking the time and effort to contact us and the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations