Money Market Account incompetence

I received below sms on the 8th of April:

Shoprite MMA: Please provide a selfie holding your ID, proof of address & source of funds. Send to: ***, *** or call us on ***.

I emailed and sent a WhatsApp to the above details. And also emailed *** on the 11th of April.

I only received communication on the 18th of April requesting source of funds. Which I sent on the same day.

The next communication was on the 22nd April asking me to explain why I'm receiving the funds. The explanation and proof was already given on the 18th April but I did so AGAIN on the 22nd April.

The next communication was today, 24th April, which states:

Good day,

Provide a list with ALL the transactions made into your account. The names and contact details of all the recipients making these payments into your account. The reasons for these individuals making these payments into your account. Confirmation from these individuals that they made these payments to your account with their

Kind regards,

MMA Compliance Team Shoprite Financial Services Tel: ***Email: ***

I rep**** to the email to provided information that I could.

- Bear in mind, no communication is received until I push/follow up with them. - They want me to violate the POPI Act by giving out personal information which isn't mine. - They keep requesting for the same information with no way forward. - The help line is useless as they just refer you from piller to post.

I'm self employed and have orders to fulfil, however, I cannot access my funds due to this ridiculousness.

Hopefully someone who can ACTUALLY resolve this attends to the matter.