Money market account, I'm disappointed and Hurt

I received a ShopRite voucher on my cellphone from the pay just now app. Was given *120*6564# to dial and redeem the voucher, went to checkers cresta they told me the money can't be redeemed because my money market because the money market account is linked to a different number than I'm using and I must phone customer care, I did and was given an email, help@moneymoarket emailed there was told I must send a photo of my id and a selfie of me holding my id did that, no help still, all I need at this point is just to access my voucher and buy Christmas food for my kids😭😭. I went to ShopRite sophiatown a lady there tried to assist still failed, after 3 days I went again to ShopRite sophiatown and nightmare continuous, the lady who was assisting me change this number I don't know tried phoning the head office and the process was the same I had again to take a selfie holding my id now at the store like in a ******** taking a mugshot, embarrassing as it is, I did it, the lady kept going up and down like she has no idea what she's doing, she would occasionally come back take the tablet they use at the store and just tap tap tap on it, open and close the tablet tap again and I was looking she was just tapping she didn't have a specific thing to open at some point I saw there was some internet shopping there because there were phones and tablets that are being sold and at this point she's not even looking at the tablet just tapping and looking elsewhere, after 3 hours of no help I decided to leave, so ShopRite, I was at your store with my physical ID in hand and embarrassing selfies were taken but didn't get help, this money came through the number I'm using why is it so difficult to sort this out?? Like I thing my id phone and phone number is enough info for you to use and this other number that y'all claim is linked to my account I got nothing to do with, I just need to be able to use my money, the money went through the number I'm using and I have my id but still I can't access my money?? I feel abused by ShopRite and disrespected. Your system is not user friendly, you app keeps taking me to the same steps, your WhatsApp even worse it's automated and keeps taking me to the same steps, your staff is not trained for this which is also not fair on them I think because trust me the lady who assisted me at ShopRite sophiatown looked like she didn't know how to assist me and kept going to the tills to ask other ladies there. I stood there for a whole 3 hours and still got no help. ShopRite money market, you hurt me, my festive was horrible I need my money and I need it soon. Come up with a solution to this because I needy money. Y'all are not reliable at all I'm so ****ed. I need my money. 3000 is a small amount to you, but it's a lot for some of us please I need my money. Y'all are not helpful at all