Mogwase complex shoprite

Shoprite North west Mogwase complex I have a complain There's is a lady called mercia she is manager that granny she is very toxic and treatment her employees very bad in front of us customers and also there is no ventilation system inside the shop the shop is very hot how do we shop while we are sweating all they care about is only our money even for stuff how can they work in a environment that has no air conditioning