1 reviews | Active since Jan 2013
MITE INFESTATION
On the 31st of January my husband an myself went to do our monthly shopping. During the week of the 9th i noticed mites in my kitchen cupboard and did inspection when i found my shoprite brand pasta had them inside. I immediately double wrapped the packets to make sure no more escapes and to keep as evidence incase the supplier wants it back. <br> <br> I notified the supplier on their website the following week on the 16th and got a reply saying that i should come in and see Shuaib Mohamed so that he can rectify the problem. I went to see him the following Saturday but he wasnt there and verbally instructed (on the phone) a fellow employee named Eben that i should make up a list of all the products affected by the problem and they will sort it out as soon as possible. <br> <br> I have been sending emails but have no luck getting a response from the supplier. Its been almost two months since they have been notified af the loss i have suffered. I am a baker and buy all my stock in bulk. The mites infested most of my products and i had to throw it all out. I sent them the list of all the products but they are ignoring all my emails. <br> <br> I am disgusted at their manner of dealing with thi
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience and the manner in which your concerns have been treated. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation.
One of our representatives will be in contact with you shortly.
Kind regards
Devon Currie
Customer Relations
Best regards,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience and the manner in which your concerns have been treated. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation.
One of our representatives will be in contact with you shortly.
Kind regards
Devon Currie
Customer Relations
Best regards,
