Misleading service/adverti*****t

Dear Shoprite Customer Care,

I am writing to formally lodge a complaint regarding the poor service I experienced at your Ekhaya Shopping Centre branch in Kwa-Thema yesterday afternoon.

I requested a cashback of R3000.00 at the tills, a service that Shoprite advertises to its customers. To my shock, I was refused this service. The cashier assisting me explained that she did not have the requested amount and politely asked her colleagues for assistance. However, the response from the other cashiers was dismissive and unprofessional. They reacted with unnecessary comments such as “yooo” and continued with their duties, leaving me feeling humiliated and disregarded.

As a loyal customer, I expect to be treated with respect and to receive the services that Shoprite promotes. This incident left me feeling disgraced and misled. It is unacceptable for an advertised service to be unavailable, and even more unacceptable for staff to respond with such poor attitudes.

This experience has made me reconsider shopping at Shoprite, and I am compelled to share my disappointment with others in my community. I urge Shoprite to address this matter urgently, ensure that cashback services are properly managed, and train staff to treat customers with dignity and professionalism.

I look forward to your response and to seeing corrective action taken.

Sincerely, Bongani