1 reviews | Active since Feb 2015
Mice / Rat fecal matter in shelves
While shopping at Shoprite in Postmasburg (13-14-2015) I was shocked to see fecal matter of what could only come from mice or rats.<br> This was on the shelves in the store, I bought camping equipment. The packaging was see through plastic bags and you could see the droppings and small yellow stains on the packaging. My wife actually went to get wet wipes of the shelve to clean our hands with. We wanted to by a some bulk meat as well, but decided against that (cannot risk getting sick)<br> I informed the manager about that and I must say, she took immediate action with regards to cleaning. (Nice)<br> Just a shame that it had to be pointed out by me, the customer. <br> <br> Shoprite is one of the most well known shopping centers in South Africa, I did not expect this from you guys.<br> I remember the days that my mother took me there with her as she did her monthly shopping, and that was always a pleasurable experience.<br> <br> What happened?? <br>
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Postmasburg.
Shoprite has very strict hygiene and food safety standards in place and all staff receive comprehensive training. Therefore, the details of your experience will be brought under the attention of Divisional Management for immediate investigation.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Postmasburg.
Shoprite has very strict hygiene and food safety standards in place and all staff receive comprehensive training. Therefore, the details of your experience will be brought under the attention of Divisional Management for immediate investigation.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations