Lost/****** item

I am extremely disappointed in Shoprite Witpoortjie. Firstly, I am a very ill person and I am unemployed. My husband is the breadwinner and doesn’t earn a lot of money. Today, we went to Shoprite to buy a few groceries for our whole family for the night. We had a little extra money left over and I asked my husband if I could get myself a chocolate as I love chocolate and I don’t ever get to have any because of our financial situation. When we get home, no chocolate in the packet. The cashier packed the groceries for us and I don’t know if she intentionally didn’t pack it or forgot to. I never complain about anything in general, but I am being taken advantage of because I’m old and thin and obviously look sick and this is the last straw now. This is not the first time that this Shoprite has ****** me, I also didn’t receive a packet of teabags that we bought in July but I didn’t have the slip to prove it. I have my slip with the chocolate and I expect it to be replaced by Shoprite or the cashier. You can look at the CCTV footage from that time to see what happened and you can even see me asking my husband if I could get a chocolate. This is very hurtful Shoprite and you should do the right thing honestly. Thank you