leaking kettle

I on the 3rd of may I returned a ottimo kettle to wynberg Maynard mall shoprite ,this would be the second time I had returned the kettle for the same problem which was leaking and loose bottom .they tested the kettle though was not not done before me and was told by the manager that no redfund or replacement would be given .when I atwmpred to make my case as to what was the problem with the kettle the manager a Mr grant Payne dismissed me arrogantly and without correct customer service expected by shoprite customer service .as a result I am stuckbwith a product that leaks even though I had returns a the kettle for the second time for the same problem.the kettle was still under warenty and since then the product warrenty has lapsed .the service was poor to say the least and left a bitter taste in my mouth pertaining to product inferiority