It is with deepest regret to come here and share my sentiments about the astonishing service i have received at shoprite store on the 27/11/17

On the 27/11/17 I visited Shoprite Store in Dbn West Street at 12:58pm to do my groceries and further get a cash back at the till. I requested a cash back of R1600.00 @ the till but i was humiliated by a staff member of this branch called Veloncia Mchunu who introduced her self as a Till Controller. She made me to walk all the tills following a lady which was packing for me to look for R1600.00 which we couldnt find and when i went back to her she advice me to use an atm inside the shop because the whole shop dnt have the amount that i was looking for. When i advised her that i was in need of the above mentioned amount, she did not only disrespected me as a customer but she further insulted me with aggrivated pointless rules to defend herself. All of this happened in the presence of the customers at large. I was undermined and devalued as a customer which i did not expect from Shoprite Store because i use Shoprite wherever i go. I did not fell that the title suited her as she disimally failed to provide leadership and profusely failed to administer her responsibilities as a till controller. This brought many questions to me if she's qualified to be a till controller and how she handles any other customers who are unable to reach this kind of platform to address suche complains. This kind of service does not only damage the image of the company but further have a direct impact to the client data base. I need to know from your Provincial, Regional and Branch manager if this is the service you promote for the brand and if there is any corrective action to be taken in this regard. I am not happy and i am looking forward to hearing from you with detailed feedback from executive department leadership.