*********** Staff, Policies and Procedures

On 26 March 2015 we made a deposit of R5000 with a cheque card at House & Home at Highveld Mall in Witbank, for some household items. However, we decided NOT to continue with the transaction and cancelled it and on 2 April 2015 we requested our deposit. We were informed by Sheila, one of the clerks at reception, that Shoprite will only be able to refund the deposit after 7 working days. We then requested a cash refund due to time constraints on our side. However our request was declined. On 14 April 2015, after waiting for 6 working days, we went to the H&H branch only to discover that nothing has been processed. We were assured by Wendy, a finance administration manager that the funds had all ready been transferred to our account. The next day our bank confirmed that no funds were transferred to our account.<br> <br> Johan Muller, the Regional Manager of Shoprite, was contacted also during this process at which a transfer was also confirmed by him made by Shoprite, and that their bank (ABSA) has to release the funds. Today, 8 days later no transfer has been confirmed, neither ABSA or Shoprite. <br> <br> No policies, procedures or feedback were honoured by Shoprite and ABSA staff. PLEASE HELP!!