XL
Xolani L

1 reviews | Active since Mar 2009

27 Mar 2015, 16:36

*********** manager and member of staff

So I go into Shoprite West (Dr Pixley KaSeme Street, if you wish), which I always avoid until today, to do money transfer.<br> <br> I used the western entrance (passage entrance) and went straight to the money market counters. There were people in front of me which I didn't mind because the queue was not too long until one of the staff members started asking me and the other people what we were doing.<br> <br> I responded that I was there to do money transfer and she rudely made us aware that we actually jumped the queue. after been given that information, I then questioned her manner of approach, she ignored me until I went to the store manager.<br> <br> I approached the manager, Yugan with a long surname starting with CH, and he was also not helpful. So here is to you mr manager as promised. You sir, are very ***********, you do not know anything about customer service, have no leadership skills and might be ****** too and should not be in that position.<br> <br> Secondly i know that you will ignore this like you did with my telephone complaint but I won't stop complaining, I also posted this on Facebook as well. I gave Yugan a chance to do things right because I told him straight that I will complain about him

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Replies (1)
Shoprite
Shoprite's reply30 Mar 2015, 08:44
Official
Hello lushabx,

On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Britannia West Street.

As a customer driven business, Shoprite understands the importance providing superior service. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations