I'm very disappointed

I've been to Shoprite at Clayville 74 Olifantsfontein Road many times, and I've noticed that there are no packers. A lot of people buy large amounts of groceries, and the cashiers have to handle both payment and packing, which makes the lines very long. I asked the manager today why there are no packers, but he didn't give me an answer. Shoprite, please do something about this. Adding packers would help reduce the queue times.