Ill treatment by manager and security
<p>On Friday the 20th of May 2016, my cousins and I went to buy a mini grocery for one of my cousins. On our way out we had our hannds fully occupied. The security asked us for the receipt, I then told him we cannot show it to him as it is in one of our plastics and we not sure which one. Further explained that we are fully occupied but he can see with the plastics that we have paid for these things plus the till point we just checked out on is not so far from him either. He then man handled one of my younger cousins and refused to let us out. I the turned back to tell him to let go of my brother, then he g****d me as well now threatining to beat us up. One of the employees of shoprite then came, instead of him helping the situation he also man handles my younger brothers and threatens to beat him up. To my surprise when I asked for a manager they pointed me to him! You can imagine how I was feeling now, that a amanger acts that way with his clients just because we unable to take out a receipt from the plastic bags we paid for 1, 2 being refused to leave with products that now belong to us since we have paid for them as well. I then put the plastics down and demanded for my money back. He instructed one of his employees to do a refund for us. Now can someone please tell me, is this a way to treat your clients??? I always shop at local shoprite in Cosmo but have never encounted such. Its not a must that I must produce a receipt for things I just bought, now to be threatened and physically handled by a stranger and treated like that in puplic!!! People wheres customer service here? A manager whom acts in that manner infront of his staff and his clients! Does he really derserve that position?? Or is it because this is in a Township therefore securities and staff can treat clients as if they *********??? I need answers and need a good explanation of what kind of customer service is this??? I waisted almost 2 hours of my time and still left with nothing but dissapointment and grieve in heart. How does one trust such people to manage their business? Name of the Manager is Sandile Mnguni and the security's name is Bongani Malinga who still threatened us when we left. These two should not be working with customers and something seriously has to be done about them. </p>