LM
Lethabo M
1 reviews | Active since Mar 2015
04 Mar 2015, 19:17
I won't help you
I was referred to Lesego mahlangu for assistance with regards to the money market a program shoprite runs Lesego referred me back to the person he at referred me to him. I told him there is a long queue and I have been standing there for a while now i then asked him to at least assist me getting back to the person he referred me to so I don't queue for hours again he simply refused and said he won't help me I feel this is unacceptable for the standard of good service shoprite preaches
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Shoprite's replyOfficial
06 Mar 2015, 17:44Hello Lethabo Masotla,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when shopping at Shoprite.
As a customer driven business, Shoprite understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought to Divisional management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when shopping at Shoprite.
As a customer driven business, Shoprite understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought to Divisional management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply06 Mar 2015, 17:44
Official
Hello Lethabo Masotla,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when shopping at Shoprite.
As a customer driven business, Shoprite understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought to Divisional management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when shopping at Shoprite.
As a customer driven business, Shoprite understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought to Divisional management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence.
Kind regards
Devon Currie
Customer Relations