lM
lettie M
1 reviews | Active since May 2015
13 May 2015, 18:51
I was very angry and disappointed
I usually buy my grocery from them.on the 2nd of May I bought mayonnaise cross and Blackwell .and when I got home to do my salads the expiring date says 2014. I was really angry because for such a big store and I live far to get that it has expired. So I went back to let them know they just say sorry ,what about my petrol and time wasted to travel 25 kilometres for just one bottle. I thought shop rite was the best in prices and customer service also.i mean it's their responsibility to check they stock.
Helpful (0)
Replies (1)0
Replies (1)
Shoprite's replyOfficial
14 May 2015, 10:08Hello lettiemoatr,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the mayonnaise you purchased at Usave Koster.
As a customer driven business, Shoprite understands the importance of providing customers with quality products. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the mayonnaise you purchased at Usave Koster.
As a customer driven business, Shoprite understands the importance of providing customers with quality products. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply14 May 2015, 10:08
Official
Hello lettiemoatr,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the mayonnaise you purchased at Usave Koster.
As a customer driven business, Shoprite understands the importance of providing customers with quality products. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the mayonnaise you purchased at Usave Koster.
As a customer driven business, Shoprite understands the importance of providing customers with quality products. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations