iB
itumeleng B
1 reviews | Active since May 2015
09 May 2015, 17:17
I was refused to buy a product
I went to Usave on the 09/05/2015 to buy dog food and the staff could not give me stock as it was at over ride shelve, I was told I can't buy them because they busy with counting and the stock can't be sold, im not happy because even the manager couldn't help me, I ended up buying a brand i didn't want, not happy with the service at Usave dlamini
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Replies (1)
Shoprite's replyOfficial
12 May 2015, 12:00Hello ibrand,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience.
As a customer driven business, Shoprite realises the significance of offering good customer service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation.
One of our representatives will be in contact with you shortly in order to gather further information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience.
As a customer driven business, Shoprite realises the significance of offering good customer service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation.
One of our representatives will be in contact with you shortly in order to gather further information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply12 May 2015, 12:00
Official
Hello ibrand,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience.
As a customer driven business, Shoprite realises the significance of offering good customer service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation.
One of our representatives will be in contact with you shortly in order to gather further information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience.
As a customer driven business, Shoprite realises the significance of offering good customer service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation.
One of our representatives will be in contact with you shortly in order to gather further information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations