I once went to Shoprite in Brixton money market to send money like R3200 for my daughter, I was assisted by Kelebogile Andronika Motlhankana

I once went to Shoprite in Brixton money market to send money like R3200 for my daughter, I was assisted by Kelebogile Andronika Motlhankana. after she helped me I sent my daughter the transaction for her to withdraw the money unfortunately she didn't be able to get the money it was already withdrawn by someone unknown. when I go to Shoprite the following day to ask Kelebogile what exactly happened with the money, she said she doesn't know, even though I showed her the proof of that reciepts