I DEMAND TO VIEW THE FOOTAGE

On Tuesday I went to Shoprite at Golden Walk to buy a few things, when I got at the till it was around 14:58:22, I paid for everything that was on my basket including the CREAM 500ML. While I was paying, the till packer was already packing the grocery in the plastic bags, I didn't even notice immediately that the CREAM wasn't packed. I only noticed when I got home. I called the branch immediately using the number on the slip to report the incident.

The supervisor wasn't so helpful, she asked me to come to the store immediately but I couldn't as I was already at home. I arranged to come the following day.

On Wednesday I went to the store as arranged, the supervisor that was on duty started making calls, then she told me to go look for the CREAM in the car again because on their footage it shows that everything was packed on my bags.. Why can't I also view the footage? How will I know if they are telling the truth???

I went to the car to search for the Cream for the 100 time now, it's till not there. I called the branch again to inform them that I didn't find the cream in the car, they told me to hold while they transfer my call to the branch manager. After a long wait the Manager just hung up the phone. My airtime gone to waste just like that.

I just don't like the service I got and how my matter was handled. Just because I'm an Old black guy the so called "Managers and Supervisors" think I'm stupid and they are better than me, If it was a white person complaining, the complaint could have been handled differently.

I DEMAND TO VIEW THE FOOTAGE.

I HAVE BEEN NOTHING BUT A LOYAL CUSTOMER TO SHOPRITE FOR SO MANY YEARS.

I WILL ONLY BE SATISFIED ONCE I VIEW THE FOOTAGE.