I am in the store now, it is well over an hour from closing

I am in the store now, it is well over an hour from closing. One of the cleaners is absolutely rude to customers saying they shouldnt enter the aisles. One elderly couple wer told to leave theor trolley at the end and carry their bulk flour,sugar, maize and rice back to the trolley. This is unacceptable. She is also not wearing a name tag and upon going to see the manager she had simply dissapeared. Shoprite oxford street east london