Horrible Service Delivery

Bad service. i have purchased an Airfryer at a shoprite store in Clearypark branch on the 28/07/25 i have unfortunately relocate to an other house the airfryer worked ad previous address but as mentioned the product no longer allows me to be useful the product is switching the hole electricity off when i plugged product on the manager and supervisor at the shoprite branch Clearypark are now telling me that if the product work in the store according to there policy and procedure they cannot refund my money back i mean this product is not evens 3months old and its already giveing me problems i waited almost a month for feedback and now they sending me up and down store to store to exchange this product is this the service they deliver to people spending money on appliances then i dont know really what the set up i no longer want this product i need my refund back what if the other airfryer does the same thing then what i am furious to the service i got from Shoprite ClearyPark Port Elizabeth the manager evens told me to look at my electricity switch board and renew it we not useing the same voltage of electricity from your store and my house.I as a paying customer beg to differ to why they just dont refund my money so i can purchase myself an Airfryer that wil eventually work in my house at a more pleasant store becuase they are the worst