Horrible customer service

We recently went to Shoprite in Stimela Crossing to purchase items for a charity organisation, to our surprise we were told that we cannot purchase as the order was too big. We had no problem with that but our problem was the manner of approach. The manager wouldn’t even listen to our explanation and kept on shouting no no no. No alternative was given on how to go about purchasing in bulk. This is very disappointing. The call centre was of no assistance either!! Shoprite this is very disappointing!!!