Horrible Customer service

I used pay just now to get a money market voucher, went to Shopright in khayelitsha mall i told them that i just bought money market voucher can you help, and with no interest they so we dont know anything about that we've never been trained for that I was okay then I left, yesterday i tried contacting the Chat department for money Market ohhhh horrible i sent a message only rep**** the following with a message requesting My Verification documents then immediately sent them until now no response ohhh your chat service is horrible khayelitsha store horrible Pay just now should take their business somewhere else since this is affecting their customers