HIGH LEVEL OF DISREGARD FOR CUSTOMER SERVICE

I went to Shoprite kiosk to buy cigarettes and get a cash back of R100 at approximately 13:45-50pm there I was welcomed by an unfriendly cashier by the name of NCEDILE NCAMU, she said she doesn’t have R100 so I asked how can I then be assisted and she said I must go and ask to which I rep**** aren’t you the one who is supposed to go and ask for me? She rep**** “You must beg me and you didn’t beg so I can’t go and help you” I thought I didn’t hear her clearly so I asked again, you said I must beg to which she said yes you must beg, without thinking twice about her response to me as a paying customer. She then proceeded to assist the customer behind me who was buying a cold drink and disregarded me standing right there, I then went to the manager’s office where I explained to the lady who was in there and she summoned the cashier to come to the office while we waited for the branch manager, when the cashier came, the lady was appalled and said “Not you again!!!” Which is clearly an ongoing routine with this cashier. After I gave my story she still **** with so much attitude even in front of her superiors, which is very saddening and disrespectful, such atrocious behaviour should be stopped because also our parents go there so that’s the service they receive? Because they barely complain so they’re left with no option but to BEG for service? I am highly disappointed and angry. I even said she has no remorse whatsoever and won’t apologise at all for her terrible behaviour and service to show she’s really comfortable with disrespecting customers.

You can revert back to CCTV footage as to how she treated a customer at your own store, thus I provided the time I was there.

Absolutely atrocious!!!