Helpful call center consultant

A few weeks ago I had a bad experience @ shoprite Alexandra plaza,whr a security personnel took my can of cream soda and threw it in de bin because I bought it some place else nd didn't have a receipt,the manager didn't answere his phone when I tried contacting the store,I then called their head office and the lady (call center consultant) was so helpful and profesional. my matter was solved within minutes and the manager of shoprite plaza called me back,,,Thx shoprite head office!!\ :-)) "