Greatly poor service

Good day

On sunday,07 Jan 2018 i was doing shopping with family at Shoprite Grahamstown Market Square.Upon collecting all the items we needed,k approached the till point (C0005 #0021 & C0021 #0129)but forgot some stuff & left the kids with the trolley in the queue.It was my turn & the cashier rang my items but only to find out that she only accepts cash.She then asked a cashier next to her to help me withdraw the amount.What angered me the most was firstly there is no signage of "cash only", secondly the store is very behind because in some retailers you would ring & they print the slip with a barcode and pay where the pos device is working.Thirdly the other cashier i was reffered had some attitude of telling me that i would have to queue again whereas i stood for 15 minutes in another.Forthly i was sent from pillar to post & because i did not want to put my kids on an ordeal of having to go to Pick n Pay & collect the same items because its a sunday & i needed to relax with family.

I remember such bad service when i went to Boxer Superstores and couldnt imagine such a big brand as Shoprite would not train their staff members around customer service.Having said that & experienced such service,the cashier i rang up my items was apologetic for her colleague's behaviour.