Good staff vs bossy, ********, bad staff

Good day, my entire message was just deleted by my baby.

Luvo/Luvuyo has bad attitude and insisted, because I do not have a box I need to go back to the Durbanville branch to exchange a new faulty kettle.

Miranda, a million times thank you for taking the lead and assisting me from the previous dead end road. She was kind enough to replace the newly purchased kettle for me and to staple the receipt to the box which is part of the guarantee. The kettle was not safe to use and unfortunately the kids used the box for their school projects.

New kettle to be tested...

Supplier should ensure less rejects leaves their warehouse or that in rare cases a box is not required based on specifics as certain staff can't handle the odd case...