1 reviews | Active since Jan 2015
fresh milk gone nkomaas!
Hello<br> <br> I was at sshoprite Hillbrow Sunday night purchase a few items. One of them being a 500ml c***** milk carton. Little did I know that altho. Expiry was 26.03...milk had gone off..<br> <br> OK, so I got to shop rite just after 7pm monday..spoke to an elderly lady who quickly gave me a refund form and my cash back without getting into much detail altho she mentioned breifly that I wasn't the first..i explained I didn't want my money back but a replacement....OK went into store to get milk....first things first...<br> Checked fridge temperature:17?.I thought it should be around 4? <br> <br> Anyway I thought while I was there I'd open the milk and check..About 5 cartons I opened were in a bad state!! <br> <br> Went back to old lady, she immediately called Tina, whom I presumed to be manager<br> Tina , I must say has no people skills whatsoever!<br> She addressed old lady in Sesotho and told her to refund me.<br> Tina said there's nothing she can do.<br> Turned her back without really saying much except she didn't know anything about fridges.<br> My question to her retreating back was who checks the fridges then and why wasn't the milk removed since I wasn't the only one who complained<br> Pricerite...across the road is 50c che
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Hillbrow.
As a customer driven business, Shoprite understands the importance providing quality products and superior service in a customer friendly environment. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Hillbrow.
As a customer driven business, Shoprite understands the importance providing quality products and superior service in a customer friendly environment. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations