FOREIGN OBJECT IN FOOD REPORTED AND IGNORED BY HEAD OFFICE CUSTOMERS SERVICES

I bought a 5 pack Shoprite brand Mr. Pasta instant noodles from the local Shoprite branch. Having prepared a packet for my pregnant partner, she consumed a few bites of the cooked noodles. After this we found a moldy shard of plastic in the food.

I immediately stopped her from continuing to eat the rest of the meal. Not soon after nausea set in, continuing for a while.

The following day I lodged a complaint with Shoprite Head Office customer services as the branch is and cannot be held responsible for a foreign/contaminated object in a sealed DC package. Soon after I received a confirmation email that I would be contacted within 48 hours. Twice that time has passed with no positive contact from the Customer Services other than CS representative email promising contact if I provided a contact number and time most convenience to do so.

Do understand while countless innocent children recently lost their lives a lack of action on the part of Shoprite Holdings in inexcusable. Consumer safety is an integral part of Shoprite's core values. This is laid out by their core values, as can be seen below.

"Putting customers first Shoprite aims to make shopping affordable and memorable for all customers. They do this by offering quality products and services at low prices, and by providing rewards and community programs.

Acting ethically and with integrity Shoprite is committed to respecting human rights and upholding international standards. "

Do understand while this is not a threat I WILL NOT ACCEPT THIS DISREGARD for my family and community safety. While you continue to ignore my requests to be heard I will continue to inform others of your inexcusable actions.