Faulty Kettle

<p>At the end of May 2017 we bought a Microwave,Kettle and a Iron at Shoprite Pelican Park,i asked one of the supervisors what make would they prefere she told me OTTIMO i then went with what she says as she works for Shoprite,they informed us that all goods are under guarentee,at about the beggining of June we noticed that our kettle is wet at the bottom we ignored it and thought it was the steam,the kettle then cause my main switch to trip,we then decided to take the kettle back as we have the box the kettle came in but we missed place the slip,we then spoke to the Sales Manager Mr Joseph AKA MR D told us he cant help us because og the slip he then said we need to give a time frame more or less we then gave a time frame but Mr Joseph walked away from us,we then spoke to the Store Manager he said he cant help us without the slip,we told him we have a time frame when we bought the kettle as we do all our monthly shopping at Shoprite he said he cant help us,MY THING IS THEN WHY SELL BROKEN STUFF TO THE PUBLIC?I spend thousands of rands on groceries monthly there to turn me away like this,i changed from Pick n Pay to Shoprite,but im considering returning to Pick n Pay as i never had a problem like this at Pick n Pay,IM VERY DISSAPOINTED IN SHOPRITE PELICAN PARK :(</p>