False adverti*****t and very bad service.

Shoprite must get a designated personal to open extra serving accounts not at the till point, were everyone is queuing to pay and run away from covid. Also they advetised asorted 150g Cadbury for R16. I grabbed a wholenut 250g slab which scanned R31.99 i asked why didn't i get a promotional price and was told it's only for selected items which is completely not stated on their adverti*****t. Than iasked for a refund and i was asked to complete some form in a book which i had to put my Name, Surname, ID number, address and cell number. I mean come on guys who would want to give out all that personal information just to get a refund.