BE
Bilal E

1 reviews | Active since Mar 2015

03 Mar 2015, 09:49

**** advertising

I am a regular customer, I had cum in lookn4 a camp tent I need4 the weeknd, so I askd 4 assisstance n I was directed to the aisle with da campers(tents)to my knowledge, as I also heard the guy say camper. Whilst goin through da diff campers, n prices, I did c 1 dat was all on its on, on dat shelf was only dat 1 item n it had 1 price attached to dat shelf,directly below da item,it read envelope camper, so I askd agn4 assisstance, a fuy workn in dat aisle confirmed it's da same product, so I asked if I cud c wat it looked like, he then went2call 4 anothr guy2 assemble, dis took over 10minutes,so I opened da bag n saw sum of da contents n realise it looked cheap for the price on the shelf (R129)i thot it was prob clearance or da last 1..so I took da product,waitd in a long line,got2da til,it scanned at R499, I den explained2branch manager,who at 1st seemed he wud gv me at marked price but den jus changed his mind n sed no,anothr manager ackowleged their mistake n apologist, sleepn bag. Was cut off frm pricing label.customer1st, disgusted wit service n I shud b abl2purchase item at marked price, ev1 nos dis!!I reali believd it,deceipt!I also took fotos as proof at da item n pricing

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Replies (1)
Shoprite
Shoprite's reply03 Mar 2015, 16:37
Official
Hello BLAL786ZN,

Thank you for taking the time to contact the Shoprite Supermarket chain.

We are sorry to hear of your bad experience at Shoprite Raisethorpe. As a customer driven business, Shoprite understands the importance of providing customers with superior service. Therefore, the details of your complaint will be brought to the attention of Divisional Management for investigation.

One of our representatives will be in contact with you in order to gather further information regarding this matter.

Kind regards
Devon Currie
Customer Relations

Best regards,