Extremely poor service and lack of accountability

<p>I am a vegetarian/vegan which means that 85% of my groceries are sourced at the fruit and vege section and the store being a walk away means i go there 2 to 3 times a week as i buy my veggies friend... I have been silently suffering and enduring extremely poor service from the derilinct stuff assigned to serve customers there whereby they would neglect their working station and there would be no one weighing the produce... When they finally re emerge from the back where they spend much of their time theres no apology... At times i get theres someone working there when one is done picking up veggies in need of weighing theres no one...</p> <p> <br />Today was no different i get there the guy I would later discover his name is Tabson not sure about the spelling... When i reached the section he was there a few minutes later when i was done and needed him to weigh my produce he was gone to the back.... I waited for about ten minutes then went to the other area of the store came back he was still not there... After standing there for over 5 minutes one of the merchandiser ladies asked if she could help this after many other staff members walking past me... I asked her to get the guy who works there; after over 5 minutes he came back he was not chuffed; i expressed my frustration at how they neglect their working station and we have to wait... He told me i personally wanted him refusing service when he was busy at the back meaning im coming to take "my things" out on him.... I told him this is not the first time the other guys always do that... i am always finding myself waiting to have my produce weighed for over 10 minutes because they are never at their working station.. Theres a dreadlocked guy and a very short lady there have been extremely rare occassions when i would find themselves there. When i asked him for his name he plainly refused telling me he will never give it to me i must go ask for it at the office when i told him im going to write a report to head office... he told me to go agead he will never give me his name...</p> <p> <br />Did i mention the fact that the wednesday/thursday specials are something i have witnessed being beneficial to only your stuff members as the produce is never displayed on the day on the tables, but nicely packed in the containers by the scale with stuff members picking up the prime ones if you... One is lucky if we happen to go to the store on the evening of the specials beecause they are never there during the day... </p> <p> </p> <p>I few months ago we found ourselves on the queue and being told the entire store has run out of plastic bags when i spoke to the sales manager asking him how are we expected to carry our groceries he told me its not his fault but the admin stuff... When i asked him if as a sales manager is it not his responsibility to ensure all aspects pertaining to sales are taken care of because lack of plastic bags impacts or rather touches on sales... he insisted its not his fault...</p> <p> <br />One gets treated like difficult customers when we demand poor service... As it obvious people employed in your outlets do nit realise they have a responsibility to provide good customer service as a visit to your stores feels like attending pageantry where we watch people do anything else except provide good customer service...</p> <p> <br />I have seen this happen sooo many times whereby your stuff members speak down at customers, many never take the time to comain because they believe people can right bring their personal issues at work.... </p> <p><br />Your staff members need to be retrained in customers service i am yet to recieve brilliant service from that specific store</p>