Extremely bad customer experience

On the 4th of August 2022 i went to buy some groceries around 17:45, so the 1st stop was the backery department. I stood there for about 20 minutes without any assistance. I asked one of the staff members for assistance but they couldn't assist as they were not able to go behind the till and they were not able to get the barcode for the cake.

I went to one of the managers for assistance but that was worse, the offices were empty. I asked of the the ladies ( i assume she is a supervisor) she called (using an intercom) she qoute " managers please come to the from, for customer"

They went AWOL, 10 minutes passby. Mind you I've already spent 20 minutes at the backery. She then rang again for managers to come over but none of them bothered to come.

What makes me angry is that Khayelitsha shoprite is always bad when it comes to customer service, and they act as if it part of the company values. It is very bad for the business and because we always leave things like that, when a manager is unable to attend a customer while being called on an intercom twice. What kind of leadership or example is the superior seting??

Ooooh by the way on my way i then saw the backery assistant paying at the kiosk boots, by this time the store was already closed. When i was assisted whereas i went in at before 6pm.

The staff doing their errands during working hours and the manager is unable to attend to a client, its totally bad for the business.

I also work with clients but i always make sure that clients needs are met and i go an extra mile. Shoprite has extremely bad customer service.